FAQ
Questions les plus fréquemment poséesPrincipes de base du magasinage
Quelles sont les méthodes d'expédition disponibles?
We're an online store that ships orders to your doorstep. Get free shipping on orders over $150!
Quelles sont vos politiques d'expédition et de retour ?
You can reach us via email. Please note, our phone number is for voicemail only.
Expédiez-vous à l'international ?
We usually ship orders in 1-2 business days. Please give us 3-5 business days to fulfill your order in case of delays. If you haven't received a shipping notification after 5 business days, please contact us.
Paiements
Quels modes de paiement sont acceptés ?
Absolutely, we don't hold onto any credit card details on our site. Your information is encrypted using an SSL Certificate as it travels between our website and your browser
Acceptez-vous les cartes de crédit internationales ?
Please check if your billing address matches your bank's records exactly – as this is a common reason for such issues. Pending authorizations without completing the order will clear within 5 business days.
Expédition & retours
Je veux retourner mon achat ! Que fais-je?
Please check your email address for accuracy and look in your spam folder. If it's still missing, contact us at info@beautyagecare.com.
Combien de temps me faut-il pour obtenir un remboursement ?
Please carefully inspect the package – if the item is still not found, email our customer service at info@beautyagecare.com within 24 hours of receiving your order.
Comment puis-je annuler ou modifier ma commande ?
Refer to our Shipping & Returns page for detailed information on the process.
Comment puis-je obtenir de l'aide si j'en ai besoin?
Most have a minimum 30-day guarantee. For items beyond this, please email your order number and a photo to info@beautyagecare.com.
What’s your shipping company?
Our current shipping partner is Canada Post.
How long does delivery take, and when can I expect my order?
Your order typically ships within 1-2 business days (3-5 during peak seasons or while awaiting a shipment). Delivery times vary based on your location.
Do you deliver to a PO Box?
Absolutely!
Can I request a specific delivery time?
Unfortunately, we can't guarantee a specific delivery time. Please keep an eye on your tracking number for an estimated delivery date.
I made a shipping address mistake, but my order has been shipped. What should I do?
Please email your order number and correct address to info@beautyagecare.com, and our team will assist you.